Frequently Asked Questions
Everything you need to know about our award-winning vegan haircare.
Are all Umberto Giannini products vegan and cruelty-free?
Yes, we are proud to be 100% vegan and cruelty-free. We do not use any animal-derived ingredients and we never test on animals.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. Please contact our support team to initiate a return request.
Are your products safe for color-treated hair?
Absolutely. Our formulas are designed to be gentle and are safe for use on color-treated, chemically processed, and natural hair.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary depending on the destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.